Terms of Service

1. Service Description

1.1 Core Services

VACAY provides diving tour booking services, connecting customers with diving experiences, accommodations, and related travel services. Our services include:

• Diving tour bookings and arrangements
• Accommodation bookings
• Transportation arrangements
• Equipment rental coordination
• Diving instruction and certification services

1.2 Additional Services

• Diving insurance coordination
• Emergency assistance
• Diving gear sales and rentals
• Photography and video services
• Group booking management

2. Booking and Payment

2.1 Booking Process

• All bookings are subject to availability and confirmation
• Accurate personal and certification information required
• Minimum age requirements may apply
• Group booking policies available on request

2.2 Payment Terms

• Prices are in USD and include applicable taxes
• Full payment required to confirm bookings
• Accepted payment methods: major credit cards and bank transfers
• Additional fees for special requests or changes
• Seasonal pricing variations may apply

3. Cancellation and Refunds

3.1 Cancellation Timeline

• 30+ days before: Full refund minus processing fees
• 15-29 days before: 50% refund
• 7-14 days before: 25% refund
• Less than 7 days before: No refund

3.2 Special Circumstances

• Weather-related cancellations: Alternative dates offered
• Medical emergencies: Case-by-case evaluation
• Force majeure events: Special policies apply
• Peak season bookings: Stricter cancellation terms

4. Health and Safety Requirements

4.1 Certification Requirements

• Valid diving certification for level-appropriate activities
• Logbook verification for advanced dives
• Refresher courses available if needed
• Instructor certification verification

4.2 Medical Requirements

• Medical clearance for certain conditions
• Health declaration before diving
• Fitness level assessment
• Pregnancy restrictions apply

5. Liability and Insurance

5.1 Risk Acknowledgment

By using our services, you acknowledge that diving activities involve inherent risks. We strongly recommend:

• Comprehensive travel insurance
• Specific diving insurance coverage
• Understanding coverage limitations
• Emergency evacuation coverage

5.2 Liability Limitations

VACAY is not liable for:

• Weather-related cancellations or modifications
• Personal injury or property damage during activities
• Loss or damage of personal equipment
• Third-party service provider issues
• Force majeure events

6. Participant Responsibilities

6.1 General Responsibilities

• Provide accurate personal information
• Maintain valid certifications
• Follow diving and safety protocols
• Respect local laws and regulations
• Arrive on time for scheduled activities

6.2 Equipment Responsibilities

• Proper care of rented equipment
• Regular maintenance of personal gear
• Immediate reporting of equipment issues
• Compliance with equipment protocols

7. Intellectual Property

7.1 Ownership

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights owned by VACAY.

7.2 Usage Restrictions

• No unauthorized reproduction
• No commercial use without permission
• No modification of materials
• Attribution requirements

8. Dispute Resolution

8.1 Resolution Process

Any disputes shall be resolved through:

• Direct negotiation
• Mediation if necessary
• Legal proceedings as a last resort

8.2 Governing Law

These terms are governed by the laws of the State of Maine, United States, without regard to its conflict of law principles.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

• Regular review of terms recommended
• Notification of significant changes
• Right to reject new terms by discontinuing service use

10. Contact Information

For questions about these terms, contact our Legal Department:

Email: legal@vacay.com

Address: [Your Company Address]

Phone: [Your Company Phone]

Legal Department Hours: [Operating Hours]